Dallas Chrysler Dodge Jeep RAM
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Dealership Service Review
service Rating
Joke of a Repair/Service Department
Written byon 02/03/2024
Another Jeep dealership that provides horrific customer service. I received ZERO service tech initiated communication until he sent a text letting me know the cost of my service. All other communication regarding the status of my vehicle was initiated by me. Also found it quite comical that a tire alignment was recommended yet the multi-point inspection report indicated that my tires were "all checked and OK at this time". Not sure why a Powertrain Control Module flash and update took 7 business days to complete. Still trying to figure out where I can get good customer service for a Jeep.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Laura Villalobos on 03/27/2024
Dealer Response
Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.
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