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Ron Craft Chevrolet

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Ron Craft Chevrolet
4114 Hwy 10 E, Baytown, TX 77521 (map)
Today 9:00 AM - 8:00 PM
Sales Rating
4.27 out of 5 stars (23)
Recommend:
Yes (9) No (2)
Service Rating
1 out of 5 stars (12)
Recommend:
Yes (0) No (1)
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Dealership Sales Review

2 out of 5 starssales Rating
Great service, bad sales management
Written by JodyJolly on 05/02/2016
The service I had received on my car was handled very well by David, service guy. However very recently I had just Left Ron craft Chevrolet and Cadillac dealership because a very bad service thanks to Abel and his Manager. I've been looking to buy a new sports car and when I went into the dealership to test drive a Camaro, I was turned down because of "bad weather". The weather isn't even bad. It's cloudy, no rain. I can't believe they turned me down even though I've bought my 14 impala from there two years ago. They judged me because I look like a "muscle head" wearing a tank top. I had seen them whisper to eachother, so i know it wasn't due to "bad weather" Abel and his manager really let me down, I will never take my business to Ron Craft Chevorlet again, and I will advise anyone else looking to buy a car to look elsewhere. Worst service ever. I have a huge down payment ready and an excellent credit score. I guess they didn't take me seriously when I told them I was looking to buy. Also - I had JUST left the dodge and ford dealership and test drove without an issue. If I'm going to buy a car, I want to know how it drives.
  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No
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dlr_custserv on 05/11/2016
Dealer Response
Thank you for bringing this to our attention. We value you as a returning customer and appreciate you taking the time to provide us with feedback from your last visit. At Ron Craft Chevrolet Cadillac, we always aim to assist our customers in the most efficient and accurate way possible, and apologize that we fell short of this. We would like to speak with you directly to learn more about your experience and do our best to find the perfect Camaro for you. We ask that you please contact our General Sales Manager, Freddie Brown at freddie.brown@roncraftautos.com or 281-421-3830 so that we may better assist you. We hope this does not keep you from our store in the future, and look forward to working with you soon.
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