Wyatt Johnson Buick GMC
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Dealership Sales Review
sales Rating
Unsatisfied
Written by 04/26/2017
onWe bought a new 2016 GMC Canyon... The finance department went through GMC Financial and we signed all the paperwork and left the lot... then GMC kept calling to verify our information which we provided on multiple occasions.. the sales department let us leave the dealership without a fully funded vehicle... Then the truck we traded in was never paid off resulting in a charge to my account for a vehicle that they had for nearly a month.. we had to go resign paperwork... So for our "troubles" they gave us a gift card... Then another week goes by they finally went to the bank to pay off the traded in truck... They was 20.14 short so I had to pay for it out of pocket... They said they would issue me a check for tj difference and I never received it. Then they called and said they went through a local bank instead of the GMC... So we got a 500 dollar rebate.. by this time we was expecting our first truck payment.. then we get a text from the finance person stating she took the rebate and wrote off the difference for our loan for the trouble...Which they didn't have permission to do!! The whole process was unprofessional, the untrained staff needs to learn there job and get I correct! Stay away from this place not only will your loan be wrong, they wont even call you until it's too late and you notice it! And you might have a truck not even funded so they will repo it.. I even asked about my money I spend on a truck they traded for and they responded with ask your bank... They never called for a payoff!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No