Herb Chambers Cadillac of Warwick
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Dealership Service Review
service Rating
6 hour wait
Written byon 03/30/2024
Gentlemen at the service desk is always marvelous, efficient and a great communicator. Zero complaints about him, he is an asset to your team. Here is my issue. I checked in at 9:55am today 3/30/24. I needed an a simple oil changed and 2 codes removed due to engine on. I received the keys to my vehicle at 3:45pm. Almost 6 hours. Gentlemen at the service desk was very apologetic. I just feel this was terrible and gruesome to experience, my wife and I have bought 2 Cadillac from this dealer and we are looking to upgrade to the Lyriq in a matter of weeks but this really put a sour taste in our mouth. I’m sorry about having to complain but I was not happy.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Herb Chambers Cadillac of Warwick on 04/06/2024
Dealer Response
Len, I'm sorry to read about your recent experience with the long wait time for service. We understand how valuable your time is and we apologize that this was not reflected in our efficiency during your visit. Your feedback will be used as a tool to improve our services moving forward. If you'd like to discuss this with me personally, please don't hesitate to reach out. We appreciate your business and hope to regain your trust. Sincerely, Neil Ferreira - General Manager - nferreira@herbchambers.com
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