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Coccia Ford Lincoln


577 E Main St, Wilkes Barre, PA 18702 (map)
Today 8:30 AM - 7:30 PM
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Dealership Sales Review

1 out of 5 starssales Rating
RUN DON'T WALK
Written by linda5186 on 03/06/2012
Paid $21,900 for a used Lexus! In less than 3 months it required more than $8,000 in repairs. Dealership did the "Safety Inspections" and more as I was going to drive it to Florida that week. I had the dealership add pin stripes to the Lexus, the pin stripes were coming off the very next day!They also did a PA State Inspection and stated I needed a brake job for inspection which Coccia Service Department said they did. I drove the car to Florida and was having problems with quick stops and pulling to one side. I immediately took it to a Lexus dealer when I arrived at my destination in Florida. It needed brakes and rotors front an rear and stated no brake work had been done. I have pictures from them of the very rusty rotors with deep groves at less than 2cm (? Lexus requires 9) and the front wheel well liners were missing but had been painted black to disguise $1,900 later I left with my Lexus. Two weeks later I was driving in Florida and a quick shower came up I went to close my sunroof (for the very first time) and it would not close 3 days later I am back at the Lexus dealer to find out the sunroof motor and belt were destroyed, at this point I found out not only did it not close it never opened all the way because of the chewed up belt, $2,600 later I was on my way out of the service department. One month later a friend told me my driver headlight was out. Not a problem I ran down to Advanced Auto for a replacement bulb, $200 and no returns, the nice guy at Advanced Auto installed it for me (I was in tears I can't afford this car) but that was not the problem. He took my car across the street to the Lexus dealer to find out what the problem was. When I had bought the Lexus from Coccia it had rained all that week (end of Sept 2011) there was condensation on the headlight and I asked the saleman about it he assured me it was only because we had had so much rain but it was alright this condensation was to be expected...NOT as it turns out there was actually a TSB from Lexus about it, so $2,900 later once again I left the Lexus dealer. Of course Coccia's response was too bad that is what you have to expect when you buy a used car (I do have that in writing) the only thing they offered was to bring the Lexus back to PA and they would redo the pin striping. well guess what it cost more to drive back to PA than it cost to pay to have the pin striping redone. These issues all happened within the first month I had the Lexus.
  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No

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