Sloane Honda

This was by far the worst car service experience in my 6+ years going to this dealership for routine service. I dropped off my car before 9am the prior day and it was not complete until the next day. My customer service agent was unresponsive to my calls where I had wait 3 plus hours for him to return my calls, each time I called, regarding responding to his service recommendations and he was equally unresponsive via text. With all the delays by not getting back to me in time, they were unable to complete my car service (routine service and additional maintenance) until the next day. Additionally, my service representative's corporate email was not working so he requested that I send documents to his personal email address. Then the cherry on top of all this was that they tried to overcharge me on my service by not automatically waiving my complementary state inspection with my car service (as I purchased my car from the dealership) which we caught when I requested to walk through the final bill with them since it seemed too high - they removed it after my first review of the bill. Finally, when they sent me an updated bill (as I got some additional service done), which still looked too high, they said discounts would be shown on another bill which they will print and cannot show me, and they don't have time to review my bill so they just applied an additional discount. I still think I overpaid for all my service done that day but needed my car at this point. This appointment was a disaster which took up a lot of time by needing to call the dealership to get through to my agent, the service took way longer than what is reasonable, and finally I was likely overcharged for my service.