Skip to main content

Central City Toyota


4800 Chestnut St, Philadelphia, PA 19139 (map)
Today closed
Sales Rating

Be the first to write a review.

Service Rating

Be the first to write a review.

Back to Sales Reviews

Dealership Sales Review

1 out of 5 starssales Rating
Keep away!
Written by mazhar13 on 01/16/2013
We just came from the dealer after test driving a used Audi A4. The car's heating system does not work. We realized that after 5 mins. but the salesman who was with us insisted on telling that it works and it is just matter of time. In fact, he kind of denigrated us saying that it is "German" car which is why it would be different. After 15 minutes when the heating system still did not work, he would not admit that heating system has an issue. Finally after talking to the sales manager we found that in fact the system has an issue. And of course the salesperson was wrong from the beginning. It is okay for a salesperson not have the knowledge of all the cars in a lot. But he should at least acknowledge that he could be wrong or not knowledgeable instead of trying to demean the customer. That’s not the way to treat a customer. I won’t recommend the dealer to anyone for sure.
  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? Not Applicable

Add a Comment

Only letters, numbers, and spaces will be accepted.

Character limit: 30
Character limit: 7500
Please review your comments carefully before submitting. Once submitted, they cannot be deleted or changed. All reviews and comments to Edmunds are subject to the terms of our Visitor Agreement.

Showing 1 comment
Sort by:
centralcitytoy on 01/17/2013
Dealer Response
I am saddened to hear about your experience. We take great pride and providing the best service around and I am disappointed that we didn't meet your expectations. Please contact me at your earliest convenience. I would like to discuss this situation with you and get a better understanding of the matter. I can be reached at 215-476-1200. I look forward to speaking with you soon. Sincerely, Chris Carola- Sales Manager- Central City Toyota
Report