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South Hills Honda


3663 Washington Rd, McMurray, PA 15317 (map)
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Dealership Sales Review

1 out of 5 starssales Rating
Bad Impressions
Written by arkainzeye on 01/01/2015
I wanted to share a very recent experience i had last week. I am in the market for a New / slightly used CR-V. The dealership has been under construction for what seems to be a year. When i arrived & got out of my car only to have to walk through a Muddy area to view the used cars, then slipped and almost fell backwards due to the mess all over the parking lot ! I saw a black 2012 CR-V that completely turned me off when i saw what appeared to be a ashtray dumped all over the drivers side floor and seat.. The salesman said they didn't have time to clean it yet. (there were more than a handful of cars in this condition) i then asked is this all the cars they had.. he told me i would need to schedule a appointment to view what they have as most of their cars are 5-7 miles away on another lot. i asked if i could just drive there and see them, he said no. they would need to bring them to that location.. but only 1 or 2 and it was up to me to go home and view what i thought i would like to see, then schedule an appointment for another time and see only 1 -2. well what i i wanted to look at more than 1 or 2 ? I live in upper st clair, we are surrounded by car dealerships.. All of which are not covered in mud and require you to make a appointment just to look at something that is on their website.. i thanked him for his info and left.. then drove to another honda dealer as there is No shortage of them in this area.. i can name 2 of them that are about 6 times the size of this place and i wont need to remove my shoes to drive home (mud). I just cant get over the experience.. really?! this is the Very Best you can do...? do you Not know "we" don't have to buy our Honda's from you? You arent the only game in town.. not even close... its insulting for me to think you would expect me to spend $30-$40K when provided with such a "Lack of effort". not just the mud, not just the scheduling to view cars, but to Not even have the cars you have up front even detailed yet... but oh... someone took the time to put a detailed sticker in the window with all the specs and the price... seriously?? who does that?! Take some pride in what you do.. Or don't.. just remember, you arent the Only Honda dealer with in 10-15 miles either direction....
  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No

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gregn on 01/02/2015
Dealer Response
Dear Arkainzeye, I cannot apologize enough for your experience... and we certainly understand that you have numerous choices in the market. While we clearly failed you during your visit, the issues you noted (e.g. mud, vehicle condition, etc..)are ALL negative by products of our limited storage space due to construction. We currently have no room at the moment to store our pre-owned vehicles as they proceed through our reconditioning process, so they are subsequently co-mingled with our retail ready pre-owned vehicle. It's a less than an ideal situation, to say the least. I say this not to defend this difficult situation... only to try and explain. While our entire reconditioning process is currently out of sequence it will back to normal (and actually much improved) upon completion of our new facility. In the meantime, though, your feedback is much appreciated and we will try to address your concerns immediately. I hope you may consider us again in the future should your need arise... and please accept my most sincere apologies again for the aggravation we caused as well as our lack of professionalism. Take care and Happy New Year. Sincerely, SOUTH HILLS HONDA Greg Norton Owner/President
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