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South Hills Honda


3663 Washington Rd, McMurray, PA 15317 (map)
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Dealership Sales Review

1 out of 5 starssales Rating
Show me the money
Written by PJM1575 on 04/21/2014
Being a internet shopper, this dealer was in the ball park on price, another dealer was $500 less, but 45minutes away. This dealer is 5 miles from home. Knowing what I wanted, I left a 30% deposit on a 30+ K vehicle , that they did not have in inventory. They called it was ready ( options added ), we arrange a specfic time for delivery. Upon arrival we were sat a desk in the show room, waited 30 minutes ( after the scheduled time) our sales person was too busy with another customer, he already had our sale! Never even offered to show me the new vehicle, after 30 minutes wait, handed me off to a temporary financial manager to complete the paperwork, that should have aleady been prepared. I had some specfic questions, but I was so upset, I just wanted out of there. To top it off, they gave me copies of sale agreement and some paper work in a 50 cent black tote bag like they were giving me something free! This guys calls the saleperson, who takes us to the vehicle, hands me a plastic bag with the owner manual and wants to take my picture. Not the buying experience I expected ! Buyer beware !
  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Not Applicable

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gregn on 04/25/2014
Dealer Response
Dear PJM1575: I am sorry for any frustration or aggravation you experienced. After our conversation I am hopeful, however, that you realize that your lack of perceived service was due to Mr. Gracey delivering a new car to a customer prior to and during your arrival. Moreover, your total delivery time at the dealership was exactly one hour. Again, I am sorry and hope you enjoy your new Honda. Sincerely, SOUTH HILL HONDA Greg Norton Owner, President
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