Interstate Mitsubishi
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Dealership Sales Review
sales Rating
Worse Experience Ever
Written by 11/03/2011
onI felt like these guys told me everything that I wanted to hear so that I would buy the vehicle.
They told me that tires would be changed and this particular vehicle had 4 wheel steer, it was making some noises which caused some concern to me, they said that they would have it looked at for me since it was not inspected yet.
After inspection they told me that nothing caught their eye so they did not do anything to it. After they put the new tires on they promised they had to do an alignment (all 4 wheels) when I asked if they had the machine to do this all 4 wheel alignment I kind of got the run around and was told they would take it to a Chevrolet dealer so they could do it. Well they never took it anywhere but their own garage, it also took them 8 hours to put tires on my truck, I dont know if they have never put tires on before or what.
Getting ahold of these people was like pulling hair, I would call and leave a message and never hear back from them untill I called back again.
Ernie the sales manager would tell me that he would give me a call when he found something out, and I never got a call.
During all of these repairs that NEEDED done for the deal to be done I asked for a loaner vehicle since they had mine, I was told they dont give out loaner vehicles.
Meanwhile I live 30 minutes away and work 35 minutes away.
After complaining enough they gave me a vehicle to drive, a car that was just traded in and was not cleaned out, had dog hair all over the place and ran like a POS, to top that whole thing off the loaner had NO GAS in it.... believe me I made sure they put gas in it before I left the lot.
This is no way to treat a customer, I thought that if you wanted customers to return you treat them with respect and you show them that you will take care of them am I wrong??
I would never return to Interstate Mitsubishi ever again for anything besides warranty, which they probably wont cover anyway.
Maybe this is because I am a 22 yr old man who was willing to spend $18,000 on a vehicle.....? Unreal and I could go on all day about this, do your self a favor and stay away.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No