Champion Ford
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Horrible Customer Service! Dirty! Shop around!!!
Written byon 09/27/2007
The service department is filled with unprofessional, rude and uneducated staff. Shop around, find somebody else to do the work. I actually had to find my own parts...the parts department was clueless. I contacted Volvo directly, they found the parts for them and Volvo provided me with an update, not the dealership! I am having the work done elsewhere!! The Volvo service consultant...I believe there is only one...is rude and not customer service oriented. He proudly ripped me off and then was a [violative content deleted] to the nice cashier while I was paying for everything. The guest waiting area is disgusting and dirty...I have never been to such a disgusting dealership.
- Recommend this dealer? No
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cknapp1 on 12/06/2010
As Service Director of Volvo of Erie I am deeply dismayed and surprised by the level of dissatisfaction displayed in this review. If any part of a service visit is less than excellent, I am always available to resolve the concern. Our facility is top notch, with factory trained, professional, polite and sincere employees and our customer lounge is one of the cleanest and most comfortable available in any dealership. There simply is no better choice for Volvo owners. I invite all Volvo owners to come and see what we can offer. I am certain you will be pleased.
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