North Penn Volkswagen

Purchased a certified pre-owned 2015 Touareg from Bill Kurz on Saturday 08/11/18. Great deal, awesome sales professionals all the way from Shawn Shaffer finding the vehicle, delivery by Bill Kurz, and financing with Jason Hartman! Chose to drive an hour and half away because of the amazing customer service I received. Took delivery and found a slight issue with the tires, spoke with the sales manager Derek Fitchett. He was extremely patient and understanding of the situation. He offered to replace all four tires for free if I were to travel back to the dealership. Being a bit out of the way I offered to pay half and he agreed to have them replaced at my local dealer here. Very appreciative of all the support from every one involved with this sale including the excellent follow up from Derek to rectify a potential safety concern. Thank you again from the bottom of my family's hearts in making me a satisfied and future customer!