Mercedes-Benz Of Wilsonville

My wife and I finally adventure ourselves to get a Mercedes SUV, in part due to its safety and quality as we are starting our family and we want to make sure we are all protected. Our family have a great history with Mercedes and that is why we also lean into its brand. Thinking that is also a luxury car its service will also be top of its line, but I guess we were wrong... It all started really great. We choose a good deal on a CPO, we test drive it, we loved it. We then negotiated some of the terms and that went as expected in any negotiation. I was amazed, we closed the loan much faster than other dealerships I have bought new cars. But, that was just the skin of the apple... sort to say.. is like when you go to the groceries and you find this shiny healthy apple and you buy it. When you get home all excited to get this delicious fruit, you get the knife to cut it and to your surprise! Is just full of worms... When we finished the loan application, they told us they will send us the copy of the loan over email. Three days have passed and I saw my statement the down payment we made but also another payment of over $4k that I have no idea what exactly was. Also, we tried to change the terms of our finance. So we called the finance manager, left a voicemail and no call back. We contacted our sales rep and she send an email to the finance manager and cc me. I followed up over email every day for week and a half and never got a reply. I called him and all calls landed to his voicemail. Finally, I was over it, I send them the last email that they are not taking any of their responsibility serious and that is when the director of sales (who was also cc in all the emails) sent me the copy of my contract. When I reviewed it, there was no $4k anywhere. I asked what is that.. and of course their answers was.. oops, not sure what happened, we are refunding it back. Also they told us that has been too long since we signed up the loan and they cannot change it. I told them I made the initial call two days after and never got any reply back, send emails and everything. I was like, what? I give you my credit card to pay for the down payment how you use it to charge for something else that you don't have any recollection? Or even worse, if I never asked consistently for my documents to be sent so I can review I will just end up paying $4k for nothing? I just felt that that idea of top service was just a big fat lie. Mercedes or not, the only luxury part they have is their cars, but not their people. Specially if you try to contact them after you already give them your money. Before that, they were so responsive. They just want your money so bad. But when you just ask a simple question to send the documents, they just disappear, overcharge you, make you waste your time, don't value you as a customer. I don't expect to do any further business with this dealership. Now I know they put a good face to collect your money, after that, you are just a transaction.