Royal Moore Subaru

Should have trusted my gut and walked away after two cars that were being offered were not available when I accepted them and wanted to take delivery. Due to the limited availability of Subaru Crosstreks in limited version at the end of 2017, beginning of 2018 and the fact that one exactly like I wanted was in transit to them I decided to stick with it and go for it. Communication was almost impossible. Phone was not answered. Voice mails and emails were not returned. Visiting the showroom in person to get some answers finding out sales person was not in and no-one else could provide a definite answer. Made an appointment to pick up the car and sales person confirmed appointment the evening prior. At arrival sales person was not there and not coming in. Handing over the delivery to another sales person that had no information. Was not aware of the agreed upon trade in value for the Subaru I was trading in. After rejecting the additional warranty offered for over $3K, I met the finance person to sign all paperwork. Provided all necessary paperwork including payoff statement for the remainder of the loan on the trade in. All paperwork was handled very fast. Later I discovered that an item was added to the purchase agreement that was not offered or asked for. Called Etch on the agreement and appeared to be some sort of theft insurance. The cost of $389.00 was hidden in the fees and tax area and not mentioned. When my loan was not being paid off I contacted the bank and was told they had just received a dealer pay off check. This was 10 days later. When the loan was paid off I noticed that the dealer check was written out for less value than was deducted on the purchase agreement. Several emails requesting restitution for the difference between the dealer check to the bank and what was withheld on the purchase agreement are still unanswered. Complaint regarding the unwanted “theft insurance” is also ignored. Lesson learned: If you want the experience of dealing with the stereotype shady used car dealership you are at the right place. If you want to be treated correctly and respectfully I would recommend going to Carr in Beaverton or Subaru Wilsonville in Wilsonville. You will have no regrets. I purchased cars from them before and wished I had done that again. Had both cars in maintenance at these dealers and no complaints either. I will never go back to Royal Moore, not for service, not for another purchase. Will never recommend this place to anyone. Stay away!