Royal Moore Mazda

Bait and switch, called a training moment. In writing offer and pursued for over a month asking me to trade in a vehicle I had no interest in trading in. Not in the market, not seeking anything. Called from the dealership asking to buy my trade for a $7k difference for new vehicle. Came in and they came back with your vehicle is in amazing condition but we're $10k apart. Apologies we need to train more not to give numbers unseen, although I clairified 3 times and in writing before driving over an hour to the dealership, waiting 2.5 hrs for numbers! Terrible experience that the dealership initiated and pursued me with falsified data and information. The definition of bait and switch. I worked for a dealership for 5 years and never experienced this happening to a customer and never made a falsified offer. A gift card of $100 to cover gas, the sales manager telling me to go out to dinner to have drinks and try to forget this ever happened. Wow. Don't come here and even if it's in writing, don't trust they'll honor their word or offer. Thanks RJ, but I'm sure I'll remember. One good experience tells 5 people, one bad experience tells 10 or more. I had told several people over the last month or so about this offer and who it was with, I'll be sure to update them, perhaps over drinks with my gift card, reminiscing.