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Royal Moore Mazda


1380 SE River Rd, Hillsboro, OR 97123 (map)
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Dealership Sales Review

1 out of 5 starssales Rating
Horrible customer service
Written by Sami169 on 09/06/2017
I went there to try to find my first car and I found a mazda 3i touring hatchback that I really liked. It was out of my price range for what I was already preapproved for so they tried finding me a different loan. It was already getting late on a Saturday and they told us they wouldn't expect an answer until Monday since banks were starting to close. So they told us they'd call on Monday to update us on what was going on. We left a $500 deposit so it wouldn't be sold while we waited for an answer. Tuesday came around and we haven't heard from them. On Thursday we gave them a call to see what was going on, the sales man we talked to wouldn't answer the phone or respond to our messages. At this point we had found another car at a different dealership so we just wanted our refund back. (Toyota of Corvallis, they were extremely helpful would definitely recommend rather than this place.) We called on different occasions and left our name and number with different people, including a manager, and no one ever called us back. It wasn't until this week that the salesman finally called back to say we couldn't get the loan. [non-permissible content removed] we had figured that out when they didn't call on Monday or any other day that week. When the finance guy we spoke with called, I think his name was Patrick, he was extremely rude and was being very sarcastic. We just wanted to get our refund in a timely manner but I guess that's too difficult for them to do. If I could give zero stars I would, do not waste your time and money here.
  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No

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rmmazda on 04/23/2018
Dealer Response
Sami, I'm sorry to hear about your negative experience in the past. We're always looking to improve so please reach out if you'd like to discuss this further. Robert Burk (503) 648-1153. Thanks
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