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Dick's Hillsboro Honda

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Dick's Hillsboro Honda
750 SW Oak St, Hillsboro, OR 97123 (map)
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Sales Rating
1 out of 5 stars (58)
Recommend:
Yes (0) No (1)
Service Rating

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Dealership Service Review

1 out of 5 starsservice Rating
HORRIBLE EXPERIENCE
Written by Honda on 12/20/2020
If I could give this place zero stars I would. Beware their service department! They not only didn’t disclose all of the issues but damaged the car further and they weren’t going to tell me. I paid $2500 and the car still has many issues not addressed. Absolutely horrible service and I will be making sure the world knows it. DO NOT TRUST THEM! I was told by the service manager I could bring the car back and they would do a little more work for free but after taking it to another mechanic we won’t be going back and I plan on contacting upper management as well as the BBB. These people should be disgusted with themselves. Side note: I have every text message from Matt their service advisor stating the only things they found wrong with the car yet they let me leave without pieces like the air filter. BEWARE!!
  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No
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Randy Carpenter on 12/21/2020
Dealer Response
We have received your feedback, and appreciate your business. Complete customer satisfaction is always our goal here, and we would welcome the opportunity to work with you to try to find a resolution to your concerns. Please feel free to contact me by e-mail at rcarpenter@dicksautogroup.com or by phone at 503-735-7300 if you have any questions, or if I can be of any further assistance to you. Sincerely, Randy Carpenter, rcarpenter@dicksautogroup.com
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