Dick's Hillsboro Honda
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Stereotypical used car salesmen
Written by 05/15/2023
onWorst experience, shouldn't be surprised since their salesmen come off as stereotypical used car salesmen who just want to rip you off.
I inquired about purchasing a new '23 Honda Pilot. Immediately, I received a text message from Val and an email from J. Kimmel. Of note, it was like communicating in a good cop bad cop scenario. Val and I agreed to on a price and he guaranteed there was a car available. I text Val on the way to the dealership, and agreed that he would be the point person for the sale and to get my car appraised for trade..
Surprise when I arrived, Val was busy so Jimmy who was conveniently waiting at the door welcomed me in. He sat me down to inform me that the Pilot was just sold. He offered me a chance to put money down to reserve the next one coming in but the Pilot wouldn't be available for at least 45 days. Then he went on to say that there were no managers available to appraise my trade in and that it would be at the least, a 2 hour wait. Mind you, all the managers are sitting in the office behind their nice glass walls.
Lesson learned and revealed by the car sale men:
1. They need people to walk in the door, so they will do anything to get people to come in.
2. The advertise cars especially new cars tend to not actually be in stock.
3. They want to lock you down to pay to reserve a car that isn't on the lot, and they have no timeline to get in stock.
4. This is the clincher, Jimmy K says that all lots, with the exception of theirs is looking to get the highest bidder to purchase their vehicles..... Yet here we are, car was sold before I got there and no sign of Val.
If you want enjoy the bs song and dance and would like to get ripped off, go to this dealership.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
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Dick's Hillsboro Honda on 05/17/2023
Dealer Response
I am not pleased to hear of the incident you've described in this review. I want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact me at your earliest convenience.
Sincerely,
Ryan Rummerfield, General Manager
rrummerfield@dicksautogroup.com
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