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Gresham Ford


1999 E Powell Blvd, Gresham, OR 97080 (map)
Today 8:30 AM - 8:00 PM
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Dealership Sales Review

5 out of 5 starssales Rating
Gresham Ford best customer service
Written by Realistrs on 08/03/2016
Gresham Ford blew me away with their customer service. I was in the market for one of those new hot hatches. The Ford Focus RS. However I was late to the game when it came to ordering one. I must of called at least 7 Ford dealerships. 4 of those 7 laughed in my face and basically said "good luck buddy." 2 of them informed me that they were all allocated for but they could put me on a 16 person wait list. I nearly gave up when I decided to give Gresham Ford a try. When I told them what I was looking forward they said it'd be tough but they'd work on it. About 15 minutes later I got a call back and they found me one! I ordered my RS in March and I picked it up the last week of July. As you can guess those four months I was very excited and the Sales Manager Van Austin very kindly called me with weekly updates. He always made sure I was happy. And when the car arrived Van even came in on his day off so I didn't have to wait another day to get my car. I drove away extremely happy and I'd recommend Gresham Ford to anyone in the market for a vehicle!
  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

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greshamford on 10/03/2016
Dealer Response
Thank you so much sharing your experience at #GreshamFord. The Focus RS is a popular car and we hope you enjoying driving it. Van works hard to help find the vehicle our customers want, even if it isn't what is currently at our dealership. Sometime ordering a vehicle provides the best value and gives you the options you really want. Your patience is greatly appreciated. Thank you again and we hope you have a great week!
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