David Stanley Chrysler Dodge Jeep Ram

With the challenges of a global pandemic being able to handle most of your needs over the phone and email is more important than ever these days for the my safety as well as the safety of the staff at the dealership which makes this so much the worse. I contacted the David Stanly Dodge about a truck that I was interested in purchasing from their used inventory, the online sales rep, Mauricio was nice enough and was able to get me information about the truck that I was looking at purchasing. When I decided to move forward with the purchase Mauricio sent me a finance application which I filled out as well as discussed desired payments and all the usual stuff. After filling out the finance application early that day I did not hear back from him for a full 24 hours despite me reaching out several times for an update. I get it, we all get busy so I understand not being able to respond right away but it's what happens next that makes it worse. After the first 24 hours he was finally able to get back to me and needed some more information for the application, I think to myself, ok, well its already been 24 hours it would have been nice to know you needed this sooner to speed up the process but oh well, I oblige and send him the requested information. After sending him the information it's another FULL 24 hours before I hear back, again, despite several attempts to contact him to get an update. Now, here is where it really goes downhill. When I finally hear from him again this is 48 hours after I told him I wanted to move forward with the purchase I hear back again. Again , he asked for more information that he needed for the finance application. I provide the information again, this time expressing my concern to him how long the process is taking with him taking at least 24 hours between contacts. He assured me he would work on it quickly and get back with me. No, I don’t hear back from Mauricio for 2 FULL DAYS. I send him several messages and call him several time but he never answers or responds back. Finally on the 3rd day I get fed up and email the dealership to express my concerns that’s my sales rep hasn’t been communicating with me. The person who replied Jenny, fired off a quick generic sounding reply, thanking me for letting her know and that she would let her manager know. Again I don’t hear anything for another FULL 24 hours. After 24 hours of again no contact I send another email to Jenny expressing my concerns that I still have not heard back from anyone and just expressed my overall frustration with the situation, how I felt that I was not being treated well and that I didn’t think I was being valued as a customer. I get another email back from a different person, Katrina this time. She provided me with her number and I called her to see where we stood with things. Katrina was borderline Rude on my call with her, she told me that the truck that I was interested in had been sold the prior day. I let her know I was disappointed that missed out the truck I wanted and that had my sales rep been able to get with me in a reasonably timely manner I would not have missed out on the truck and been able to make the purchase. Her response was so upsetting that I almost hung up the phone right then and there, her response was basically "it is what it is, nothing we can do" there was absolutely nothing apologetic in her tone at all. She then began to talk about being in person vs online like they only care about their in-person customers. There is a GLOBAL PANDEMIC that constitutes a serious health risk for everyone and you make absolutely no efforts whatsoever to make your customers who are trying to be safe and responsible take care as much of the paperwork stuff before coming in to limit face to face exposure. *end mini rant* Now near the end of this call she tells me that they have several over trucks available and asked when I can come down to the dealership to look at them. For reasons listed above this was obviously an enraging question, again insinuating that they only care about your business if you are in person risking your health and safety. I asked her if she can tell me about what other vehicles they have that would work for me and she just goes " I don’t know, I'll have to look and get back with you" ready to just be done with this conversation I just said OK and ended the call, now, here we are SEVERAL hours later and I haven't heard a peep from anyone.