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Fenton Nissan


1441 S George Nigh Expway, Mcalester, OK 74501 (map)
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Sales Rating
Recommend:
Yes (4) No (0)
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Dealership Sales Review

1 out of 5 starssales Rating
Bas customer service
Written by Joystea on 12/23/2015
Dear value customers, please think twice before you visit this dealer. Here's what happened to me. Hasty, aggressive sales tactics: This dealership practice lures me in with same-day, sign-and-drive sales based only on a credit score. The dealer was at fault for being overly quick to sign, did not take their time to resolve open items. Any deposit should be taken right after the deal was made. However, they did not do that, gave me the key to the car, let me drive home and left me with an impression that no deposit was needed. If this was a mistake, they should call me immediately. I thought everything was completed until FOUR days later they called and asked for the deposit. What kind of service is that? I returned the car for the following reasons: First: Dishonest and bad customer service. Giving the customer an impression that everything was done and then called them 4 days later to ask for money. Second: this was a bad deal. A cost for a Nissan Sentra S Basic at this dealer was about $17800 plus tax and service fees. Please pull a review from consumer report and see how much this car cost. It's way less than what I have to pay here. From these things, I decided to return the car. The way they treat the customer disappointed me. When I said I want to return the car, they were yelling, threat to bring me to court, and damage my credit score. They were not willing to listen to me or offered a renegotiation for the car. I'm dissatisfied with the way everything turned out. How can I trust their commitment to customer satisfaction?
  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No

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