Regional Hyundai
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Totally ignored online
Written by 07/22/2020
onAfter submitting a request for more information and pictures of the car, I get the “form” email response asking if there is any information they can get me. Which I respond to “yes, some pictures”. (There was zero online). I’m responded to that it just came in, in the shop, get you some pictures when it gets out. So I wait........ and wait...... and three days later....... “we are aggressively lowering our prices if that will bring back your interest”. To which I respond.... you guessed it, can I have the pictures I’ve been waiting for. After another period of time I get a response I emailed them from my phone.
Now would I be asking for them if that was so? Was it in the ongoing email thread? Nope. I work in the field, I obsess over my email.
What does this get me, nada. So I email again, after getting yet another advertisement from Zach. To which I respond, still waiting on the pictures. And the final response..... “Sold.... sorry”
WTH. And I was trying to buy it for one of my kids, who was pretty excited about a Camry Hybrid. We just live 2.5 hrs away from the dealer and wasn’t gonna make the drive without so much as a picture.
Dealership might be good, but internet sales Suck
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
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Regional Hyundai on 07/23/2020
Dealer Response
I'm very sorry for the breakdown in communication here. This isn't the service we want for our guests and I apologize that we didn't get back to you in time with the requested information. I understand that we let you down, but we would be happy to assist with your car search if you're willing to give us a second chance. Please consider giving me a call. Thank you, Charles MacDonald - Internet Manager - 918-806-2000
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