John Hinderer Honda

I recently took my 2016 Acura TLX into Hinderer Honda thinking they could do warranty work. I told them I felt a vibration from the right rear tire between 70-80mph. They asked if they could take it out to I-70 so they could legally take it above 70mph and I said that was fine. They instead decided to put it up on the rack, test drive it to 80mph, but spiking it at 120mph (even though the service manual says not to take it above 40mph). This caused the drive shaft to explode, severely damaging the catalytic converter and exhaust system, along with several flash shields and brake lines. When they called to tell me what was going on, they simply said the drive shaft was broken and it needed to go to Acura for warranty work. They then told me I needed to arrange and pay for towing and that I would owe them a diagnostic fee. It wasn’t until the car got to Acura that we learned the truth. Acura called us asking if we had hit anything as there was severe damage to the underside and broken parts in the trunk. They then called Honda who admitted to them what had happened. Acura obviously opted not to cover it under warranty, but we still wanted them to do the work with Honda reimbursing them since Honda had not only destroyed my car but lied to us. Honda refused to let Acura do the work and told us it was because it would cost them more money that way. We finally got fed up and told them to just fix it. After my husband had a bad experience with one of the service advisors on the phone, we were assured by the General Manager that we would only be dealing with the GM and the Assistant Service Manager from there on out. This also ended up not being true as the GM redirected us to the same rude service advisor several times afterwards. After asking what they could do to make the whole situation better since they had so royally screwed up, they had the gall to put me in a base model CRV (no power seats, nothing) in exchange for my fully-loaded TLX. I was without my car for an entire week while they lied and tried to pawn this off on Acura and then it took another week for them to actually order the parts and get it fixed. The car seems fine now, but I’ll be taking it in to Acura to verify that they actually fixed everything and did it properly. I will never go back to Hinderer Honda again, not because they severely damaged my car (things happen, people are human, etc.), but because they repeatedly lied to me and proved time and again that they were only looking out for their bottom line and to hell with the customer.