John Hinderer Honda

Horrible experience today, we drove an hour one way for an appointment to see a truck just to find out that the truck was sold before we got there 15 seconds earlier supposedly. Not allowing walk ins and requiring appointments really set a situation to make a lot of customers very upset If you're making multiple appointments for one vehicle. Never in my life buying vehicles have I ever made an appointment to look at a specific vehicle and it wasn't held for me to look at it. While I understand the appointments due to the Covid situation, at no point was I told multiple appointments were being made for the same vehicles. The salesman that I spoke to who couldn't find "Henry" the sales manager I was told to talk to when I made the appointment told me that multiple people like 5 are making these appointments. Obviously not real thrilled with the dealership, Even less thrilled with the response from the sales staff that looked at me and went "oh yeah that happens sometimes." Simplely put never in my life will I ever even look at your dealership for a possibility of buying cars new used or otherwise. I am sure when talking to the other customer the line "well, there's another person coming to look at this truck in a few minutes..." I guess if nothing else I helped you use your pressure tactic to close your sale. All I got out of this experience was 2 hours wasted and burning up my gas tank.