Performance Chrysler Dodge Jeep Ram of Delaware
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Dealership Service Review
service Rating
Horrible experience!!!!!
Written by 06/01/2022
onBought a vehicle a year ago that had a check engine light on. We were told it was not a problem but that the service department could not find the issue. The vehicle was back in the shop 2 months later for the same check engine issue and have been there 3 additional times since then. This last time they had it 2 months and we continued to not hear from them at all. We had to continue to ask for updated. We were given the vehicle back and told that it was fixed and had to tow it back 10 hours later because it was undriveable. Then we were told the issue it is now having they knew about but just did not fix it. Now the tire is shoot and they were brand new tires when we purchased the vehicle but told there is no warranty on them.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No