Performance Lexus
Back to Sales Reviews
Dealership Sales Review
sales Rating
Is chivalry dead when buying a car? I have found the answer to be “YES”!
Written by 02/22/2024
onIs chivalry dead when buying a car? I have found the answer to be “YES”!
chivalry or concern is what you will NOT find at this dealership!
When buying a car, new or used, the research is on you!
Car salespersons are only there to sell you a car and not educate you. I, personally worked in sales and if you have a quota to meet and is not met you will be fired!
I will not go into lengthy detail of my experience of this purchase but will mention that 6 hours of my life, that day, was encountered. 6 hours is way too long to be dealing with a major purchase with no support.
The employee’s were understaffed and I was stuck with a sales rep dealing with multiple people.
In making a substantial purchase I would have felt more comfortable with a one on one basis instead of waiting in line, after reaching certain parts of the purchase and waiting for the next step.
While waiting for this purchase, I had nothing to eat. I was not the only one. I overheard another costumer complaining about the same thing.
6 hours is a long time to have not eaten. Yes, there was popcorn and pop available for free but sugar issues is a problem with me and I’m not alone.
I suggested, as well as another customer, that the dealership should comp a dinner for the long wait.
when that question was presented……it was was an Absolute No!
The Employee’s also mentioned that they too had not eaten since breakfast.
I don’t know if that is how business operate today but it’s not what I remember.
Also, reaching out to someone above on the corporate chain or even in the immediate facility is no help.
I suggest you, before buying, research the reputation of the dealership first!
THIS DEALERSHIP
IS NOT RECOMMENDED!!!!!!!!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Showing 1 comment
Sort by:
belladogs2 on 03/01/2024
Dealer Response
UPDATE:I had my car serviced on 2/29/24. I cannot say enough about this dealership! Perfectly organized, constantly updated with the service that included video delivered right to my phone to give me exact detail on service and progress.
I can say that I've never had such preferential treatment with up to date progress!
The staff was very friendly and very knowledgeable!
I have found my personal place for reliability and comfort!
Report