Boardman Nissan

My girlfriend had been shopping for a new vehicle for a few weeks and we stopped at Boardman Nissan where she had a mediocre reception the week before. Despite the poor previous visit she was interested in giving Boardman Nissan a second try. Her salesperson, Wesley, was warm and inviting. He showed genuine interest in helping his customer find a vehicle. All was going well until we sat down to discuss financing. The numbers that he provided were not what she had been originally quoted and more importantly did not follow the rules of basic arithmetic. The amount for a monthly payment given to us by Wesley was about 100 dollars more than what my CAR PAYMENT CALCULATOR tool was giving me. We reviewed the price of the car, the interest rate, and the number of months and we still came up with different amounts. He sai that there were "other factors" that caused an increase of 100 dollars and required a down payment of $3000.00. We asked what the "other factors" were and he said he would get his manager. The Sales Manager, "BIG JOHN" arrived and said, " ok what have we got here" and, " what is it going to take to get you into your new car, sweetie?" Sweetie? Was the year suddenly 1960? I was willing to overlook his use of derogatory terms for my girlfriend and myself like "sweetie", "hun", and "bud" if we could just arrive at a mutually fair agreement. I once again reviewed the data for John. "This is the price of the car, correct?" "Yes", he said "And this is the interest rate, correct?" "Yes" , he said "And this is the number of months we are looking at for the loan, correct?" "Yes", he said again. I showed him the CAR PAYMENT CALCULATOR tool I had with the monthly payment amount and I said that his amounts were off. He smiled and said, "that doesn't matter." Doesn't matter? He again referred to his payment that was almost 100 dollars more than mine. I told him that he was incorrect and I encouraged him to share his math with me. John leaned back in his chair and with a sarcastic sneer on his face said, "What is it you are not understanding?" I was shocked. "What is it you are not understanding?" I could not believe that a SALES MANAGER at Boardman Nissan would speak to a customer like that. Is this the type of behavior that Boardman Nissan breeds into its sales culture? John was insulting, condescending, and not the least bit professional. Boardman Nissan should be ashamed that they employ such garbage. What an embarrassment to your dealership. Is this how you treat all of your customers? Are your staff members given any exposure to good customer service skills training? We abruptly got up to leave and as we stepped out the door John called out, "have a nice day, hun". The experience was one of the worst customer service nightmares I have ever witnessed. BIG JOHN was ignorant, rude, and clearly not trained for the position he holds at the dealership. How sad for Boardman Nissan that they have to resort to hiring stereotypical used car salesman to sell their vehicles. In order to help others avoid the terrible treatment that we were given I will be sharing our story via Twitter, Facebook, Google Reviews, Glassdoor, and other sites. A copy of this letter will be mailed to Nissan Corporate headquarters and the Better Business Bureau as well. I would suggest that at the next weekly "sales meeting" time should be dedicated to reviewing some basic concepts like Courtesy, Ethics, Professionalism, Character, and Integrity. Those items are sorely lacking at the establishment. A follow up call from the general manager reinforced the notion that the only concern they have is for the bottom line and not for ethical treatment of clients Look Elsewhere for your next car.