John Hiester Chevrolet of Lillington

I have purchased many replacement parts from this dealership and have spend a lot of money with them. I recently purchased a compressor clutch from their parts department. After my mechanic could not remove the old clutch from the compressor, I had to buy a whole new compressor which came with a clutch. When I returned the original clutch, the parts department not only charged me a "re-stocking fee", which I fully expected because it was an ordered part, but also charged me a "re-packing fee" to put the part in a new box. (I had opened the box to confirm it was the correct, undamaged part when I bought it). The part was $224.36. They charged me 50%, or $112.18 to take back an unused, uninstalled, NEW part. I was told that they would charge me labor to repackage it. $112.18 to place the part into a new box? The parts guy also told me that "You wouldn't want to buy an opened part, so we will have trouble selling it", but quite honestly, if it will save me some money I would buy an opened part. I thought it was funny that I was never asked if I wanted an opened part at a discount! That part could have easily been placed into another box and sold to the next customer. Most customers would not know the difference in the original box and a replacement box. I felt as though I was gouged for returning the part, which has really been unfortunate in light of the amount of business I gave them. I would rather hitchhike to another dealership for parts than drive back to Boulevard Chevrolet for anything. In today's economic times, people will gravitate to places of quality and customer service. I am no exception. Never again, Boulevard Chevrolet!