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Kernersville Chrysler Dodge Jeep Ram


950 NC Hwy 66 S, Kernersville, NC 27284 (map)
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Dealership Sales Review

1 out of 5 starssales Rating
RUN AWAY from Kernersville Dodge
Written by rover17 on 07/18/2015
DON"T BUY A USED VEHICLE FROM KERNERSVILLE DODGE!!!!!!!!!! It will potentially need major repairs. Mine needed a new transfer case and they knew it but didn't identify it during the sale. They knew it because they had replaced the output seal before they sold it, yet didn't fill the transfer case with fluid after fixing it, thus BAD transfer case. The front axle u-joints also needed replacing (cost $200 doing it myself). The transfer case will cost about $2000. I noticed the transfer case had no fluid in it when I changed the fluid one week after I purchased the vehicle (I change all fluids in every vehicle I buy to ensure I know that I have new oil and when it was changed, I never trust the dealership for that). I then contacted Kernersville Dodge and told them that the transfer case had no fluid in it and they said to bring it in and they would inspect it but they would not cover all the cost because it was a used vehicle. I took it in and they told me that it needed a new transfer case and they would cover the labor to put in a new one. It was at this time, NOT AT TIME OF SALE, that they told me the story of how much money they put into the vehicle before they put it on the lot for sale and they told me that they replaced the output seal (which fesses up to "We knew the transfer case was bad"). BOTTOM LINE......RUUUUUN AWAY!!! DO NOT BUY USED FROM KERNERSVILLLE DODGE!!! THEY DON"T CARE ONCE YOU DRIVE IT OFF THE LOT, AND THEY WON"T TELL YOU THE KNOWN ISSUES OR WORK THEY DID ON IT THAT MIGHT TELL YOU POSSIBLE PROBLEMS! The salesman told me that they only look for SAFETY issues before they resale it i.e. brakes, lights. BEWARE OF USED VEHICLES FROM KERNERSVILLLE DODGE!! They are not the only place to buy from.
  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes

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kernersville on 07/20/2015
Dealer Response
Thank you for taking the time to share your experience with us. It sounds like your last experience at our sales team and dealership overall left you feeling frustrated. Please know that customer satisfaction is extremely important to all of us. We would like to talk to you more about your experience to give you the best possible customer care we can. Please reach out to Erick Razo our Customer Care Advocate (336) 564-3466 at your earliest convenience. Thank you and we hope to hear from you soon.
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