Kernersville Chrysler Dodge Jeep Ram
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Dealership Sales Review
sales Rating
Was Sold Junk
Written by 08/16/2013
onI purchased a 06 Jeep Commander from Kernersville Dodge in Nov 2012. First I was rushed thru the paperwork and was never told that I could buy a warranty on my vehicle.
After going roughly 25 miles the check engine light came on. Took it back up there but the light had went off and they told me there was nothing that they would do. Less than 1 month later, the gear selection lights all lite up and the check engine light came on. The vehicle
went into a "limp mode". My wife took it back and they took 2 hours and told her the only issue was that it needed to have all of its shift point re-flashed (red flag should have been raised due to the system forgetting its shift points) and we were told if it happens again to bring it back. Fast forward 9 months and it happened again, except this time it started shifting from drive to park on the highway. In the process it destroyed the front differential. When I contacted the dealer they priced me a tow and diagnostic test 30 to 40 dollars more than another Dodge dealer. After having the other Dodge dealer look at my vehicle they told me that the damage was do to a faulty shift module and that it should not have be re-flashed but replaced and that the damage was roughly $4000 dollars to fix. After talking with Kernersville Dodge and being told by JP that they would try and get me a discount, I had to call them back and then I was told that they would not help me. The other Dodge dealer (M&L Motors of Lexington, NC) has been very helpful and has agreed to work with me up to the point of helping me get rid of this junk pile and finding me something better. You would have thought the Kernersville Dodge would have tried to work with me to at least find another SUV and to get me out of this junk pile they sold me.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No