Kernersville Chrysler Dodge Jeep Ram
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Dealership Sales Review
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Very Dishonest!
Written by 04/06/2017
onVery dishonest!!! Drove 3 hours to purchase 06 wrangler. Expressed my concern this vehicle was 100% checked out and all was working per description of add. I was assured vehicle was clean and ready to go. When I arrived the jeep was not clean and had mud underneath. I guess it was parked in a remote lot. Upon inspection I noticed an oil leak, broken taillight, missing center cap on one wheel. After test drive salesman took the jeep to service department to look at leak. After 1.5 hours he said it was the oil plug leaking. Seemed very strange that that would take an hour and a half to address this problem. They took a center cap from another jeep on the lot. Promised to send the tail light in the mail. I had to contact several times to see if new taillight lens was ordered. Finally yesterday it showed up. I can't believe that they ordered a used lens from EBay and sent it to me. Really? This huge dealership that claims they sell 650 cars a month sends me a used part off of eBay? Unbelievable! The jeep still has the oil leak and now A/C compressor will no longer kick on .It was working at time of test drive. Most disturbing is the gas smell that I noticed after parking it in my garage overnight. I contacted dealership and they said the vehicle passed inspection. How can that happen with a gas leak and a broken tail light lens? They said.. As-Is ...tough luck. Can you imagine that I drive home 3 hours with a gas leak! I would definitely not recommend buying a car from Kernersville Dodge. All they care about is the $599 document fee on every car they sell. They do not care about customer satisfaction and sell cars that have issues. Offered send me $300 and remove my review. This information needs to be documented so others do not go through the experience I had
.. Buyer beware!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable
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pabobbys on 04/08/2017
Standard response... check other sites on internet for review ...many negatives
Reportkernersville on 04/07/2017
Dealer Response
Robert, thank you for taking the time to post your valuable review. We regret to hear your initial experience wasn't on par with our standards and that we could not come to an agreement on a resolution.
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