Paramount Hyundai of Hickory

Back on January 28th, 2023, we bought a vehicle from this dealer. During the signing process they offered a vehicle service contract on the car. We accepted it knowing that if we change our minds about it we could cancel it later on. The amount added for this contract was $2722.00. After a week of thinking it over and doing some research on the matter and calling the insurance company that provides this so called "service contract", we decided to cancel it, since the real benefits for the policy owner are close zero. The contract stated that if we cancel within the first 60 days the dealer should reimburse 100% of the amount paid. We are back at the dealer first thing on February 6th and talk to Ryan, the sales manager that handled our sale documents. He accepted the request and made us sign a document, of which we requested a copy. We did not realize then and there that the document was not dated. he also said that it would take up to 4 to 5 weeks for the request to be processed. We have been waiting way over that time and the refund has not been sent to the financing entity, neither us. We called the dealer, and after many attempts to speak to Allan, one of main managers, he said he would call back and never did. Finally, someone by the name of Mark Robinson told us that a check was sent on March 7th, but so far no one has received it. We called again today, March 27th, a desk girl picked up the phone and said we would get a call from the manager. Surprise! He never called. We are now sure that this dealer is giving us the run around to wait for the 60 days of the contract to go over, and then keep part of the service contract money.