Gastonia Chrysler Dodge Jeep Ram

Initially, the staff presented as being very professional and accommodating. I wasn't in dire need of a vehicle but looking to see what my options would be. I went in with the intentions of trying to buy a used jeep Cherokee latitude and was told this would not be possible due to the monthly payment being too high. At this time they suggested a new 2015 jeep renegade that I was told would be within my budget. I reviewed numbers with Lance who gave me a monthly payment that I agreed upon. I made it very clear to these individuals I was a single mother and didn't want to exceed my budget anymore than what was agreed on at that time. When signing the contract I expressed concern to Aaron, that the information was being reviewed very quickly and was I assured it was the same information that was previously discussed. I reluctantly completed the paper work and walked out with keys in hand. It wasn't until a few weeks later when I went to find out who the loan was through so that I could make an early payment (as suggested by lance) that I saw my monthly payment was 100 dollars more than what I was told. With further review I noticed "optional" add ons that had never been brought to my attention, had been added on to my contract. On the contract I found that my car went from being 22k (in comparison to the 17k for similar models at other dealers in that area) to 27k. I took the contract back to the dealership where I was told the only thing I could do was remove the optional extended warranty that was slipped in to the contract without my knowledge. At this point I would wait 2-4 weeks to receive the new contract in the mail. I was encouraged to get an account with a credit union who were "more aggressive with car loans" then to take the new contract up to them to see if they would buy out the existing loan so that I COULD POSSIBLY receive a lower interest rate and monthly payment. They informed me there was nothing more that they could do to assist me at this time and left me with no options and a monthly payment that was never agreed on. Not to mention the locks on the vehicle did not work and I am having to wait 2 weeks to get this issues looked at. I was lied to and manipulated. Completely taken advantage of when they were fully aware of my position. I got the wool pulled over my eyes and then was left to fend for myself. I was excited about this process as it was the first time I had gone through this process alone as a young, single mother. I now understand why I was encouraged to bring someone with me during this process as I was misled. Hands down the worst experience ever. I'm disgusted with the entire process and the deception and corruption that occurred at this location. Would not have given a star at all had it not been required.