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Hendrick Motors of Charlotte

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Hendrick Motors of Charlotte
5201 E Independence Blvd, Charlotte, NC 28212 (map)
Today 9:00 AM - 5:00 PM
Sales Rating
5 out of 5 stars (126)
Recommend:
Yes (27) No (0)
Service Rating
4.98 out of 5 stars (62)
Recommend:
Yes (50) No (1)
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Dealership Service Review

5 out of 5 starsservice Rating
Excellent service experience
Written by Kwhite130 on 02/06/2024
I made an appoint by phone for my annual service and I was impressed that the wait time was short to speak to an agent. I was also impressed that the wait time for a loaner was short. When I reach the dealership I was greeted warmly by the valet and my service advisor who not only remembered me but remembered our last interaction. That showed me that I am more the a $$ to Hendrick Mercedes of Charlotte. Good job Jonathan and Hendrick’s, I’m glad to have you as my service advisor
  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
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Sarah Kinard on 02/07/2024
Dealer Response
Kwhite130, thanks for your praise and kind comments about our team. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick Motors of Charlotte - Mercedes-Benz!
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