Rick Hendrick City Chevrolet
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Dealership Service Review
service Rating
Collision Center Service
Written byon 02/23/2024
This was not a pleasant experience. This service should have taken two weeks vice the one month experience. I had to conduct all of the follow-ups and mediate between the dealership and the insurance company. The entire collision team with the exception of the two young ladies that answer the phone in the collision center was unsatisfactory. I give those two young ladies 5 stars, that was the only way I could contact my advisor. No emails, or phone calls returned.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Nikki Potter on 02/26/2024
Dealer Response
Marshall--Thank you for your comments. We're sorry to hear that your recent visit was not what you would have expected. I will relay your concerns to the Collision Center Manager and ask him to reach out to you because your complete satisfaction is of the utmost importance to us. We do hope that you would feel confident in amending your review for Billica Prince and Toni Roberts, as that would mean the world to them. Thanks. Nikki Potter--Internet Marketing Manager
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