LaFayette Ford Lincoln
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Completely drained my less than 1 month old battery and returned car to me
Written byon 03/17/2023
The service department took a brand new battery that I delivered to them and drained to 0% charge. I now cannot start my car, lock it with my key fob, or do anything with my car. They also left the panel on the door on the floor of my car. Shabby service does not begin to even cover it.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Harrick Newman on 03/22/2023
Dealer Response
Hi, thank you for sharing your honest feedback. We are disappointed that you have had such a negative experience dealing with us here at LaFayette Ford, Inc.. We can assure you that it was truly not our intention to disappoint or frustrate you during this process. We would like the chance to talk to you further so please do call us at (910) 424-0281 at your earliest convenience so we can work with you to make this right. We hope to hear from you.
Rusty Hinton at 910-424-0281 EXT 3361
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