Cappellino Buick GMC

This experience was extremely dishonest and shady. We had an agreed upon deal between trade-in and new vehicle 3 times that changed, TWICE after a credit app. The rates did not change, the pricing on the vehicles did after a formal credit app with 2 hard inquiries. Ultimately, the sales manager, Steve, pulled the offer saying my vehicle wasn’t worth what THEY QUOTED and confirmed after review. Additionally, he said it was because they took on two more of similar vehicles within 48 hours. So what is it? Not worth it, or inventory? Further a simple inventory search with the supplied Carfax’s show that the 2 similar vehicles have been on their lots for weeks/months, not new. DO NOT BUY FROM THIS DEALERSHIP. DEAL ON TRADE-IN AND NEW VEHICLE WERE AGREED ON. GAVE THEM OPPORTUNITY TO FINANCE AS I HAD AREAFY SECURED A LOAN. THEY THOUGHT I WAS HOOKED AND CHANGED PRICE TWICE AFTER HITTING MY CREDIT TWICE. REASON WAS BOGUS SAYINGN THEY TOOK TO MANY OF MY TRADE-IN VEHICLES IN. A SIMPLE SEARCH OF THEIR INVENTORY AND CARFAX SHOWS THOSE VEHICLES WERE ALREADY THERE. Here is a detailed recount of my 3 week plus interaction with this dealership. I will be adding this whole interaction on other forums with pictures to substantiate claims. Please search for it. -2/3 Reached out through the Edmunds website with a reduced price for the vehicle. The customer care manager responded quickly, but getting a response from the sales rep was terrible. -2/11 Finally a test drive is scheduled. No issues. An offer was made on my end and the rep said he would let me know either way in the morning. By 8pm I had an email “thanking me” for coming and to let him know what else he could do. -2/12 I emailed back he could let me know where we stand on the offer. No response. Another email from me later in the day, no response. -2/16 I follow-up again and was told to talk to a different sales rep while the one I was with was on vacation (he was but not on 2/12). -2/18-2/19 Negotiations ensue with the deal changing from their end 3 times. The last time over $122 for a key fob (since I had only specified a key and not a fob. However, I was already told to, “Fill our a credit app” to get a rate. Understandably, rates change, but the prices should not. After the deal changed for the third time at the finish line, I declined to pay the additional charge. AGAIN THIS WAS AFTER A CREDIT APP IN WHICH 2 HARD INQUIRIES WERE MADE. -2/21 I return to the rep WILLING TO PAY THE $122, I was told he had to check in the AM. -2/22 Receive a message the deal has been pulled, spoke to the used car manager who spoke of their inventory changing and that was the reason they would not commit to their offer. AGAIN, AFTER 3 WEEKS OF MOSTY TERRIBLE SERVICE, THEY CHANGED THE DEAL AT THE FINISH LINE 3 TIMES CHARGING MORE, THE LAST TWO TIMES AFTER A CREDIT APP HAS BEEN RUN. I HAVE PROOF OF ALL OF THIS AND WILL BE POSTING PICTURES LATER THIS EVENING.