Goldstein Chrysler Jeep Dodge Ram

Joe the General manager invited me to meet with him for a one on one conversation. I appreciate him time and talking thru my experience and the explanation of procedural safeguards the dealership has in place to avoid the issues leading to my disappointing experience. It is clear talking thru the events a few simple communication errors in dealership procedures were the root cause of my service displeasure. Joe's reach out and dedication to understanding in detail exactly what happened so he can improve customer service not just for me and this instance but so a similar situations do not occur was very apparent and appreciated. As I stated in my prior comments all staff at the facility have been very courteous and dedicated to customer service. I greatly appreciate the personal reach out and look forward to having my vehicle serviced at this location going forward.