Croton Auto Park

CAP is often busy - undoubtedly because they are the best and because the sales reps take their time with each customer. However, no one is ever too busy to smile and say hi when you come through the doors. Although the new GM, Frank Lombardo holds a senior managerial position, he had absolutely no problem rolling up his sleeves and jumping in hands on when I found myself pressed for time on an expired lease on a day my sales rep was out. Not only did Frank take the time to show me car after car and answer my questions, he followed up on the administrative side as well - looking for rebates and eligible discounts and addressed all of my concerns. He made sure the entire process was a seamless one. He is the epitome of stellar customer service and what it means to go above and beyond as a manager. He and Jay Miller (another asset) put me in a Jeep Grand Cherokee Ltd. that I am in love with and they were both an absolute pleasure to work with. Sidenote - Jay Miller has sold me a few cars over the years. He is an authentic, stand up sales rep and although he hustles hard as a sales person, he will never try and hustle you as a consumer. He can answer ANY question you have about ANY functionality pertaining to ANY car Chrysler sells at the drop of a dime. He is a walking manual with an awesome and friendly personality to match all that knowledge. And once you leave the lot with your car and have a question about anything at all, he has no qualms helping you after the fact. That's good customer service.