City World Hyundai

Please do not be lured into coming to this dealership! I was preapproved through my bank to purchase a vehicle. I saw a vehicle on their website and informed my bank that I wanted that vehicle. Called to confirm twice that the vehicle was still available for purchase. Informed the manager that I would be traveling from out of state and that I didn't want to waste my time; has the vehicle been serviced, etc.? I was informed that the vehicle was in good condition. The morning that I arrived to the facility with my toddler in tow, the nightmare began; everyone that I spoke with was too busy to genuinely help me find where the vehicle was located. I stood for hours after finally being told that the vehicle was their and that it wouldn't be too much longer. Another hour passed and I asked to speak to the GM. He informed me that the vehicle was not at the facility, had been in a accident, and was getting serviced and that he doesn't know why the person's would tell me that and have my toddler and I come such a long way. He stated that he would reprimand them and that he could sell me other vehicles similar to the one I wanted to purchase. I repeatedly declined and now I am in tears because I did not know how my child and I were getting home, and because I was lured by them to come when their only intention was to upsale me another vehicle. I felt tremendously pressured and such a fool. He stated that he would reimburse my travel fees and get me a loaner vehicle to get back home safely. More hours passed and nighttime had filled the sky, roughly two hours ago. I began to worry all over again. So I asked where was the loaner vehicle? The GM stated that it was coming but he would much rather sell me a more reliable vehicle than the other... I declined. Around 11pm he tells me that they did not have a loaner vehicle unfortunately and that he had another vehicle out front of the facility that was similar to the other vehicle, but just more in price. Before I could respond, he told me to think about how I am getting home with my toddler. I cried outwardly and told him that I felt pressured but that I would have no choice. The approval letter from my bank was suppose to be used to finance the vehicle. Instead, without my permission, they applied to various other lenders and has added points to my credit report. They switched the lender without my knowledge to Hyundai Motor Finance. They did not inform the insurance company nor me of this change. They told Geico that the lender was my bank. I did not find out until roughly 3 weeks later that they were the lender. They didn't provide any account number, contact information for the lender, etc. I have called my bank numerous times to check on the loan but it wasn't there because they switched it. I left the dealership with my son around 12:30am. Tired, confused, relieved, angry, sad, etc. 4 Days after I got home, the brakes nearly gave out. I took it to my local Hyundai dealership and found out that the vehicle needed a new brake starter, brake pedal, nearly ten recalls fixed, aux port, monitoring system, and tires (holes/slits in the tires)! I was flabbergasted! I nearly had two accidents with my son in the car due to this vehicle not being serviced before being sold to me. I requested to the GM to return the vehicle and have my down payment returned and he told me that "it's not like buying a pair of shoes lady. It doesn't work like that). I reminded him that it had not even been 1 month and already I am repairing major problems that you should have repaired prior to selling it. He said that he would not take it. So, now I will have to go through other channels to fix this matter. I hope this helps someone. Do NOT buy from this facility.