Bayside Chrysler Jeep Dodge Ram
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Dealership Sales Review
sales Rating
Completely Underwhelmed
Written by 11/19/2014
onI recently traded my '07 Grand Cherokee for a '15 Cherokee. Love the Hemi but can't afford the gas.
So I stopped into Bayside CJDR....
The first salesperson I encountered seems like he wanted to just take my order.
He couldn't tell me the difference between a Wrangler Sport and a Wrangler Rubicon in any meaningful way.
He didn't know what the manual fuel door release was in the '15 Cherokee and didn't want to find out. Regardless - we sat down to discuss lease options & pricing. This was my first lease so I had some learning to do and expected a salesperson to be able to at least describe the different options. My salesman looked at his inventory for the car thought I wanted, jotted down the MSRP, and quoted me a very high monthly payment off the top of his head (no calculators, no computers, no looking anything up). I questioned the number showing him the price on Jeep.com and he told me Jeep.com didn't know what they were doing. I insisted and he went off to speak with his manager. When he came back the number had been cut in half. So I walked out -- angry that I had been played for an idiot.
A week later I received a special sale email from Bayside Jeep so I called them up to set up an appointment. I figured anyone can hire one bad salesperson. Not the case. I recounted my story to the new salesperson on the phone and he apologized. When I asked him why there's a gas pump icon on the inside passenger-side rear pillar of the new Cherokee he explained this icon tells a mechanic which side of the car the gas tank is on should they have to remove it! If this is the sales experience, I'd hate to go through the service experience so Bayside is a no-go for me and anyone who will listen to me until these guys get their act together. There are a limited number of cars to sell and every salesperson should know *every* thing about *every* one - bar none.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes