Security Chrysler Dodge Jeep Ram

Found a used Jeep that had the hard to find features we wanted/needed. Before and after signing the sales we specifically asked if there would be any additional charges or fees on delivery day. NO was the answer. Then at delivery the FI guy in the front corner office tells us there is an additional $400+ dealer fee/dealer profit which he could not even explain! Because we needed the vehicle with the required options, we reluctantly agreed, So, the result is instead of dealing with integrity and on the up and up ensuring loyal repeat customers the dealership/stealership chose to be the typical slimy car salesman that we all hate! All for the sake of a relatively small amount of additional profit! So, that makes us feel foolish and taken advantage of, admittedly for our mistake of not walking away from the deal as we have in the past when it happened at other dealerships. So how does it impact Security Dodge?! Well, we are a five car family who will never ever buy a vehicle from Security again ! The five of us also tell every person we speak to about cars or dealerships of how we were treated at Security Dodge and tell them to steer clear! So, while I am sure the FI got a big pat on the back for squeezing more profit out of our deal he and the dealership have cost themselves so much more than that and either don't know it or don't care! They have also lost our service business except for free oil changes or recall repairs that is where we get to take advantages of THEM! In any event this is a true story! Don't believe what they tell you, better yet stay away from them and avoid the type of treatment we encountered! Maybe someday the owner will wise up and have his sales staff treat people with respect and integrity and earn customer loyalty and repeat business! I am not holding my breath!!