Security Chrysler Dodge Jeep Ram

This is by far the WORST dealership I have ever dealt with in my life. I took a 4 hour drive to their delaership based on a lie made by a manager named Tom before I left,who wouldn't face me and had another manager John lie to me about the dealer maangers name. When I learned of his name (Joe Santosis), and contacted him later from home, he added insult to injury by promising to call me back and never doing so and then just leaving me on hold when I called back until I gave up. I was trying to purchase a 2011 Dodge Durango they had in stock and I explained to Eric in sales that I wanted the more current radio/navigation system and would pay the difference. We agreed on a price and I was to drive out to meet him, but it was a 2 hour drive each way and that I would have to take my newborn with me as well as my mother who was very ill. So I called back to explain the situation and make absolutely sure they understood I couldn't make 2 trips and everything had to be able to be done in one trip. I escalated to a manager named Tom for that assurance which he gave me. So I took the drive and when sure enough as soon as I got there Eric told me the tech's were to busy to do it that day. When I asked to speak to Tom, he wouldn't face me, so he sent another manager out named John - a very smug individual who told me that the price now went up by $1k. When I demanded to speak to the Dealership manager, he told me he wasn't in. I asked his name and he said Joe Smith. I knew Joe Smith was actually one of the sales associates there so I went to the receptionist and she gave me Joe Santosis' name. I spoke with Mr. Santosis and explained the entire situation to him and he told me he'd call me back the next morning to arrange the sale - never called back. Two more unreturned voicemails and a 30 minute hold later, I gave up and called Chrysler back to let them know how poorly this this dealership is operated and managed and how disrespectfully they treat customers.