Sisbarro Volkswagen
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Far too easy to say one thing and do another
Written by 11/23/2022
onThe Service Department is horrible. I took my VW in to fix my door, the service agent guaranteed the part would be in in 3 days, 2 weeks later I call them. They said they'd research it and get back to me; when they called back I was told a nation-wide backlog was the cause of the part being late. I asked to speak to the service manager, I was told he was in a meeting and that he'd call me back afterwards, he never did. When I called him back the next day the service manager got nasty with me saying, if you want to cancel, you can. I told him that I didn't say anything about cancelling. I told him, just honor your commitments. It's become far too easy to say one thing and do another and that dear sir is the definition of a liar.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Angie on 11/29/2022
As reviews go, zero-ten, I wouldn't recommend: I tried to call 11/29/22 @ 9:50 am Mike Tourtillott – General Manager – Sisbarro Volkswagen – (575) 524-3561 but I was transferred to Lisa's number where I left a message.
ReportSisbarro Volkswagen on 11/29/2022
Dealer Response
I would like to speak with you directly in order to better understand the circumstances you’ve described and reach a satisfactory resolution together. Please contact me directly at your earliest convenience. Thank you, I look forward to speaking with you.
Mike Tourtillott – General Manager – Sisbarro Volkswagen – (575) 524-3561
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