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Open Road Acura of East Brunswick


1041 State Rte 18, East Brunswick, NJ 08816 (map)
Today 9:00 AM - 6:00 PM
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Dealership Sales Review

5 out of 5 starssales Rating
Very pleased with a used car transaction
Written by md1032 on 10/10/2014
I was looking to purchase a used Mazdaspeed3 and came across one at Open Road Acura. Since the car was newer with low miles and in great condition, and had been listed already for a full month, I was highly suspicious going into the sale, as this indicated to me that other buyers had likely come and gone. Additionally, the dealership had originally priced the vehicle $1k above the high end of the KBB fair market dealer value range, so I was worried that they had an unrealistic idea of what the car was worth. I was very pleasantly surprised by the whole process. The salesman, Tarak, had the patience of a saint, very relaxed, and not overly pushy. I wasn't questioned at all when I asked to take the vehicle for a test drive (some dealerships have a thing about customers test driving sports cars), and given a nice long drive with ample time to log data from the vehicle's OBD port and look over the car. Failing to find anything wrong with the vehicle, and noting that the reconditioning work performed was good, we successfully negotiated what was in my opinion a very fair price on the vehicle. Here's where I was really impressed. I stated up front that I wanted to finance it through a third party. I also told them that I was interested in getting a warranty through a third party. They went ahead and ran my credit and made a surprisingly appealing offer. I told them I still wanted to investigate financing and warrantying through the third party. They said that I could go get a loan and bring it with me the next day and they would hold the car for me. They also said I was more than welcome to call the third party and get an offer on the spot...so, I did, and they literally waited while I called, which took over a half hour thanks to said third party's horrible freaking phone system. I discovered a problem with the third party's program that was not to my liking, and ended up financing through the dealership. They let me store my old car at their dealership and take the car I purchased home with me. Not yet satisfied, I immediately took the vehicle to my shop the next day in my home state (PA) and paid for a full inspection and told them to basically check everything because I had no knowledge of the vehicle's history. I was relieved to find that everything was as the dealer said it would be. All of the fluids were brand new and everything was in excellent shape. Overall, I was very pleased with my transaction with Open Road Acura. Even though I was buying a used sub-$20k compact, they took the sale seriously and were very respectful and patient throughout the process. The only real knock I can give them is that the carpet in the driver's area still has road salt in it from the previous owner, which I must now pay a detailer to spot clean, however, it's relatively inexpensive and minor, and I don't count this against them because the rest of the reconditioning was more thorough than average, and literally the only thing the car needed the day I picked it up was a rear wiper blade and a driver.
  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

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