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Hyundai City


4393 Rte 130 S, Burlington, NJ 08016 (map)
Today 9:00 AM - 9:00 PM
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Dealership Sales Review

1.8 out of 5 starssales Rating
One of the most horrific experiences of my life
Written by ccgnjalice on 03/10/2009
I am currently the owner of a 2005 Hyundai Elantra and I am happy with the vehicle. I had an extrememly bad experience in the purchase of this vehicle with [another dealership] and came here for what I thought would be a better experience. My neighbors had just bought a car here and they weren't too unhappy with their experience. I want to keep the vehicle I have and roll the balance of the current loan into a new loan. I then wanted to apply the down payment to the entire new loan. I asked first thing if this could be done and was told it would be done in that they would take it as a trade and then sell it back to me. No problem, whatever gets the job done. So for six hours and two days we haggled and finally came to an agreement. Not once during this time was I told that the trade and sell would not be done. Bob, the sales manager and Vanessa, the sales associate had approached my daughter and I as to how the plates would be handled at which time I advised them I would keep the plates I have on the current vehicle and request new for the new vehicle. I then asked if I there were anything more needed from my current vehicle before I met with the finance manager. When I was told no I sent my daughter and granddaughter home as it was already past 8:00 p.m. During the time with the finance manager and upon signing form after form I asked the finance manager if the bottom line was the amount we agreed upon and he said it was. I then asked when I would be receiving the title for my current vehicle and was then asked "what vehicle" - "what are you talking about" - "I have no information on another vehicle". Well I flipped. Had I continued to sign the papers I would now have two (2) car loans. My credit isn't the A+ credit most people have today and they know that. I was honest to a fault with them and expected a small portion of that honesty in return. Why aren't these dealers held to the same level of ethics in their jobs as I am in mine? Is there any Hyundai dealer out there in New Jersey with any integrity? If so please let me know. I didn't find it here.
  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No

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