Platinum Volkswagen

About a year ago we purchased a used 2004 Passat from an owner who only had it dealer serviced. I decided to continue with dealer servicing and after a recommendation from a friend selected Platinum for service. This is my son's first car and we wanted to be certain the car was well maintained. After our first visit to Platinum's service department we were impressed and our initial experience was excellent. My sons car was in for an oil change and a few other items and because we were considering replacing my wife's car we stopped by the Platinum showroom for a look at the new Passat. We were promptly greeted by Doreen who throughly explained the car and its amenities to my wife and I and then we sat down to discuss options and pricing. The terms of the sale and lease prices were clear and both she and Eric were upfront and professional at all times. After a short discussion and it was getting close to closing time for the service department, Doreen offered to have our 2004 Passat delivered to the showroom. We needed a little time to discuss our options, thanked her and went to pick up our car from service with every intention of returning to conclude our discussion. We did return shortly thereafter and concluded with leasing a 2013 Passat that evening, which I picked up this morning. Everything Doreen and Eric said was delivered on, there was no high pressure tactics, only straight discussion and negotiation both are true professionals. The delivery time was set for 11 AM and everything was ready when I arrived, the vehicle and its options were throughly explained, the lease finance paperwork ready and we completed the transaction quickly. It is clear to me that this dealer has a winning formula, my experience with their professional service team, was the reason I considered them for new sales. The sales experience was excellent and the staff demonstrated that they clearly value my time and my business. Well done Doreen & Eric and the other team members behind the scenes. Ray & Paula Garden City, N.Y.