Peters Honda

First off, I must say that I love Honda vehicles. I've driven one for nearly eight years and my husband drives one as well. I have been a customer at Peters for years. Never again. Two weeks ago I took my mother (who lives out of state) to buy a CRV. She purchased one on the spot and was really excited. Upon bringing it home to her mechanic it failed inspection. This was due to the rear tires being bald. Her TRUSTED mechanic replaced them so she could drive the car safely. I was APPALLED that a brand new car off the lot would fail inspection. It's embarrassing Peters. Not to mention completely unsafe. Instead of reimbursing my mother the approx $300 the Sales Manager flat out refused me and insinuated that her mechanic/friend scammed her. They told me their service guy said they were at 70%. Funny, I was sold a car with 4 brand new tires. Even the sales associate confirmed that to me as he POINTED them out in the lot. What is going on in the back service room? Bait and switch much? Their customer service is absolutely horrible. It took no less than 4 calls (not one returned), one email (never answered) and a personal visit to even get an acknowledgement from them. I want to give this zero stars but my mom loves the car. Buy Honda vehicles just not here.