Cadillac of Las Vegas

I had a wonderful service rep named Doug. Great guy , I had an appointment and he checked me in quickly and I was there to have have my hatch door hydraulic repaired. This was my second trip as I waited the first time for an hour then was told the part had to be ordered. No big deal, I trust this garage and service. I returned a week later, for the repair. I take care of my 5 year old Granddaughter every day and had her with me. We went into the waiting area and waited over 2.5 hours! That's a LONG time for one hydraulic lift pump to be screwed in to my back door?!? Especially with a 5 year old sitting in a waiting room? We waited patiently, I was getting frustrated with the long wait for such a minor repair and I also need to say we had an APPOINTMENT! The waiting area was filled to capacity so I eventually went to find Doug for an update on my car and after he checked he said it was finished! I LOVE this service department, however, they MUST accommodate their service garage with MORE mechanics and definitely service the customers with APPOINTMENTS FIRST! Doug is a wonderful service REP and is overwhelmed with all the customers! Cadillac owners come here because of QUALITY service I agree, however PLEASE work on speeding up and scheduling repairs in a much better way for those of us that have appointments.I say this because I will really wait a much longer time to bring my car in for servicing because I don't have a whole morning or afternoon to SIT in the waiting area especially with a 5 year old. Please Cadillac West if our service will be LONGER than 1 hour, inform us and provide us with a rental to use until our cars are ready. This is the BEST way to keep customers who LOVE their Cadillac and their Local Cadillac Dealer and Service Department and you want us to keep coming back!