Audi Las Vegas

We recently had the pleasure of experiencing exceptional service from Chester Gurrola who went above and beyond his duties. Though he was not our main salesperson, he played a crucial role in helping us throughout the entire car buying process and continued to assist us even after the purchase was made. His dedication and commitment to providing outstanding customer service truly made a lasting impression. From the moment we walked into the dealership, Chester greeted us with a warm and friendly smile. Despite not being our assigned salesperson (Jacob was great too), he took the time to understand our needs and preferences. He patiently listened and guided us to what we needed through the process. What impressed us the most was his willingness to go the extra mile. He tirelessly worked behind the scenes, even though he was not directly responsible for our sale. He communicated with the finance department, ensuring that all paperwork was processed smoothly and efficiently. His attention to detail and follow-up was exceptional, which made the entire purchasing process hassle-free. Moreover, Chester's dedication did not end with the sale. He continued to be there for us, addressing any minor issues or concerns we had with the car. His prompt response and willingness to assist, even after the transaction was completed, demonstrated his commitment to customer satisfaction. His extensive knowledge of the vehicles and his genuine passion for helping customers made the entire car buying experience a delight. He was patient, professional, and went above and beyond to provide exceptional service. Overall, everyone who we dealt with at this dealership was very pleasant. Including Jacob from sales and Nikolas from service; both were great, helpful, and very easy to work with. As for Chester, his dedication, enthusiasm, and exceptional customer service made our car buying journey smooth and enjoyable. We highly recommend this dealership to anyone in search of good cars and with people who truly go above and beyond to ensure customer satisfaction.